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| SR2600 Series |
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Q : |
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After installing SR2600, we are unable to start the computer or the computer can hotlocate SR2600 upon startup. |
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A : |
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1. Please check whether the readings on the SR2600 LCD display screen appear normal. |
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2. Please check whether the IDE and/or SATA Cable connection cables are properly connected to the computer system and whether IDE and/or SATA drives are functioningnormally. If both the IDE and SATA cables are connected, the computer system will choose to run the IDE drive first. |
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3. If everything is functioning properly but the user still can not start the computer system,then the problem might be the system incompatibility. If such incompatibility takes place, please contact our technical support department. |
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Q : |
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When the SR2600 is in use, the computer system is functioning normally but the SR2600 access speed is abnormal. |
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1. Please first check whether the SR2600 is in the progress of executing data auto-rebuild. |
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2. Please examine if the length of the connection cables, SATA Cable or IDE Cable, that connect the drives to the computer system is too long and whether the specification these cables complies with the requirements. |
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3. If both the lengths and specification of the cables are checked out ok, please turn off SR2600 and remove the hard drive from SR2600. Test the hard drive directly with the computer system since it might be the bad sectors in the hard drive that are causing the longer than normal system down time. |
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Q : |
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Under the mirror mode (RAID 1), what will be the system's total storage capacity when adding a brand new hard drive? |
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A : |
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1. The total storage capacity for SR2600 is determined by the storage capacity of the primary hard drive installed during the initial usage. |
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2. The storage capacity will not increase after initial installation even when place a brand new hard drive with larger storage capacity. |
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Why does the error message appear when I installed the second hard drive? |
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1. The storage capacity of the second hard drive must be larger than the first hard drive. Otherwise, SR2600 can not rebuild the new hard drive and the LCD display screen will display "Wrong Capacity". |
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2. The LCD display screen might display rebuilding error messages such as Pri(s)->Sec(s) or Sec(s)->Pri(s). The term (s) signifies that both hard drives are treated as original hard drive. The user must determine which hard drive will be the original hard drive prior installing the hard drives into SR2600. Once the original hard drive is designated and installed in SR2600, the user can place in the second hard drive by taking advantage of SR2600's Auto Rebuilding function. |
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Q : |
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My hard drive is obviously operating properly but why is it shown as failed in the SR2600 display? |
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A : |
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1. SR2600 uses more strict requirements and standards to examine the bad sectors in the hard drive. The user can first overwrite the bad sector on a PC before placing the hard drive into SR2600. |
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2. The Hard Drive Jumper is not properly set on the Master or Single Drive position. The manufacture setting of current hard drives on the market is set on Cable Select and SR2600 will be able to detect the hard drive only if the setting is on Cable Select. |
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What will happen if we turn off the computer's power while SR2600 is still executing data auto rebuilding? |
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A : |
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Under the mirror mode (RAID 1), if the power is out in the middle of auto rebuilding process,the controller will remember when completion percentage of the auto rebuilding process and resume the rebuilding process when the power is back on. |
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Is it possible to lose any part of the data during the data auto rebuilding? |
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The data auto rebuilding function will copy data from one sector to another sector. Technically speaking, the data will not be lost during the auto rebuilding process. However,if the original hard drive is detected with bad sectors during the rebuilding process, SR2600 will make hypothetical duplication instead of treat the bad sectors as hard drive failure.Therefore, the data stored in the bad sectors could potentially be lost during rebuilding. |
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Under the mirror mode (RAID 1), why does the computer slows down during the data rebuilding process? Or why does the data rebuilding process slows down when the data is being processed? |
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If the SR2600 system is executing data rebuilding simultaneously while the computer system is saving the data, the auto rebuilding process and the saving process will take longer than normal time. This is because the SR2600 must divide it resources between the normal system operation and the data rebuilding process. However,the priority for the SR2600 is to maintain the proper system operations. Therefore, the data ebuilding speed will be extremely slow until the system finished with the data saving operations. |
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The Buzzer will not stop when the SR2600 is in operation. |
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Please check whether the readings on the LCD display are normal or if there is a hard drive failure. Please also pay attention to any other symbols displayed in the LCD display. For example, if the "F" symbol is displayed, this means that there is a cooling fan failure. If the "T" symbol is displayed, this means that the system is overheated. |
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How to turn on and off the Buzzer? |
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1. The manufacture default setting for the Buzzer in SR2600 is Buzzer On. |
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2. The user can use any pointed materials to push the bottom on the front dash board to turn on and off the Buzzer. |
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| SR2611 Series |
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Q : |
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After installing SR2611, we are unable to start the computer or the computer can not locate SR2611 upon startup. |
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1. Please check whether the readings on the SR2611 LCD display screen appear normal. |
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2. Please check whether the SATA Cable connection cables are properly connected to the computer system and whetherSATA drives are functioning normally. |
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3. If everything is functioning properly but the user still can not start the computer system, then the problem might be the system incompatibility. If such incompatibility takes place, please contact our technical support department. |
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Q : |
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When the SR2611 is in use, the computer system is functioning normally but the SR2611 access speed is abnormal. |
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A : |
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Please first check whether the SR2611 is in the progress of executing data auto-rebuild. |
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1. Please examine if the length of the connection cables, SATA Cable that connect the drives to the computer system is too long and whether the specification these cables complies with the requirements. |
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2. If both the lengths and specification of the cables are checked out ok, please turn off SR2611 and remove the hard drive from SR2611. Test the hard drive directly with the computer system since it might be the bad sectors in the hard drive that are causing the longer than normal system down time. |
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Q : |
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Under the mirror mode (RAID 1), what will be the system’s total storage capacity when adding a brand new hard drive? |
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A : |
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1. The total storage capacity for SR2611 is determined by the storage capacity of the primary hard drive installed during the initial usage. |
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2. The storage capacity will not increase after initial installation even when place a brand new hard drive with larger storage capacity. |
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Q : |
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Why does the error message appear when I installed the second hard drive? |
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1. The storage capacity of the second hard drive must be larger than the first hard drive. Otherwise, SR2611 can not rebuild the new hard drive and the LCD display screen will display “Wrong Capacity”. |
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2. The LCD display screen might display rebuilding error messages such as Pri(s)->Sec(s) or Sec(s)->Pri(s). The term (s) signifies that both hard drives are treated as original hard drive. The user must determine which hard drive will be the original hard drive prior installing the hard drives into SR2611. Once the original hard drive is designated and installed in SR2611, the user can place in the second hard drive by taking advantage of SR2611’s Auto Rebuilding function. |
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Q : |
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My hard drive is obviously operating properly but why is it shown as failed in the SR2611 display? |
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A : |
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SR2611 uses more strict requirements and standards to examine the bad sectors in the hard drive. The user can first overwrite the bad sector on a PC before placing the hard drive into SR2611. |
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Q : |
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What will happen if we turn off the computer’s power while SR2611 is still executing data auto rebuilding? |
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A : |
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Under the mirror mode (RAID 1), if the power is out in the middle of auto rebuilding process, the controller will remember when completion percentage of the auto rebuilding process and resume the rebuilding process when the power is back on. |
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Q : |
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Is it possible to lose any part of the data during the data auto rebuilding? |
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A : |
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The data auto rebuilding function will copy data from one sector to another sector. Technically speaking, the data will not be lost during the auto rebuilding process. However, if the original hard drive is detected with bad sectors during the rebuilding process, SR2611 will make hypothetical duplication instead of treat the bad sectors as hard drive failure. Therefore, the data stored in the bad sectors could potentially be lost during rebuilding. |
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Q : |
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Under the mirror mode (RAID 1), why does the computer slows down during the data rebuilding process? Or why does the data rebuilding process slows down when the data is being processed? |
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A : |
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If the SR2611 system is executing data rebuilding simultaneously while the computer system is saving the data, the auto rebuilding process and the saving process will take longer than normal time. This is because the SR2611 must divide it resources between the normal system operation and the data rebuilding process. However, the priority for the SR2611 is to maintain the proper system operations. Therefore, the data rebuilding speed will be extremely slow until the system finished with the data saving operations. |
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Q : |
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The Buzzer will not stop when the SR2611 is in operation. |
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A : |
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Please check whether the readings on the LCD display are normal or if there is a hard drive failure. Please also pay attention to any other symbols displayed in the LCD display. For example, if the “F” symbol is displayed, this means that there is a cooling fan failure. If the “T” symbol is displayed, this means that the system is overheated. |
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Q : |
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How to turn on and off the Buzzer? |
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1. The manufacture default setting for the Buzzer in SR2611 is Buzzer On. |
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2. The user can use any pointed materials to push the bottom on the front dash board to turn on and off the Buzzer. |
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| SR5600 Series |
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Q : |
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When using the SR5600, the computer system is unable to read/write properly. |
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1. Check 1394b or USB2.0 Interface is work well or not. |
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2. Check cable whether connect properly or not. |
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3. Check all disks in SR5600 are ready. |
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The buzzer alarm keeps sounding during SR5600 operation. |
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1. Check any failure indicator on LCD or red LED. |
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2. If “F” on LCD, that is meaning of FAN Failed. |
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3. If “T” on LCD, that is meaning of overheat in SR5600. |
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Q : |
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How to turn on/off the buzzer? |
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1. The factory default of the buzzer on/off switch is ON. |
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2. Use a sharp pointed object to turn off buzzer alarm on the front panel (Refer to Section 2-4 Part Description) |
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3. Use a sharp pointed object to turn on buzzer alarm on the front panel. |
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Why don’t my operation system connect with SR5600 external storage? |
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1. Please make sure your OS is Win98SE, Win ME, Win2000, WinXP or Mac9.0.upward version and support the 1394 or USB2.0 drivers program. |
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2. Please check 1394b or USB2.0 interface cable works well. |
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3. Please check all status displays OK on SR5600 LCD. |
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How do I install Macintosh drive? |
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Find the file Firewire sit. This is a Stuffit Expander file (Mac equivalent to Zip files). It should automatically expand to produce a folder called Firewire Folder on your desktop. (or copy it to your desktop and double click will open it ). Stuffit Expander should be installed already as part of the Mac OS. Open up the Firewire Folder (double click on it) and it should contain three files, Firewire Enabler, Fire Wire Support and FWSBP2 Disk Driver. |
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These are all system extensions (drives) and need to be moves into the Macintosh HD: System Folder: Extensions folder. This is done with a simple drag and drop as per windows. Now restart you Mac. |
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You should now be able to connect the IEEE 1394 cable HDD into the FireWire port. The Mac will find the device and ask if you want to in initialize (format, erases everything) it, agree to this. The Mac can take up to 30 seconds to find a device. The drive should now appear on your desktop and can be treated as an internal device. |
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What is the status of 1394 support from Microsoft? |
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Microsoft have provided generic SBP-2 support in their Windows 98 Second Edition, Windows 2000 and Windows XP Operating system. |
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Support is also offered in Microsoft Millenium. There is no support for 1394 in Microsoft Windows 98 First Edition or Windows NT. |
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The SBP-2 driver in Windows 98 SE works well for evaluation. However there are some issues, which cause hanging of the OS, which have been fixed by Microsoft. Users can down bad the patch from Microsoft web site at http://windowsupdate.microsoft.com/ or http://www.microsoft.com/windows98/downloads/corporate.asp Click on Windows 98 Second Edition 1394 Storage Supplement item then follow the instructions to ownload the update patch. Remember to select the appropriate language before start download. |
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How do I format a new, unformatted Hard Disk in the SR5600 Windows 98 SE & Windows ME? |
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1. Connect the SR5600 to the 1394 bus and boot Windows 98, select Start-> Run and type FDISK and click OK to run the partitioning utility. |
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2. Select 【Y】on the first screen for enabling large disk support NOTE: If any 1394 hard drive has been unplugged during the current Windows session, Fdisk will often crash and exit at this point. If this happens, restarting Windows with the drive plugged in and trying again. |
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3. Select option 5 to choose which disk to format. – This should be one without a drive letter. Ensure the disk you chose becomes the active disk (number appears at top of screen). |
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4. Select option 1 to create a DOS partition or logical DOS drive. |
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5. Select option 1 again to create a primary DOS partition. |
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6. Follow the on screen instructions to partition the drivers as required. |
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7. Exit Fdisk and ignore the request to restart the PC, this only applies to fixed drives. |
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8. Unplug the drive from the 1394 bus then reconnect it, the drive should now appear as an icon in the My Computer window. |
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9. Right clicks on the new drive icon and select Format from the menu. |
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10. Select the full option and click start. |
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11. Once complete, the drive is ready for normal operation. |
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To partition multiple drives, connect then all to the bus prior to booting Windows. (Be careful to ensure that enough bus power is available for those devices that require it.) |
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Windows 2000/ Windows XP |
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1. If it is not already installed, install the Windows 2000/ Windows XP recovery console. |
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2. Plug in the drive and start the PC in recovery console mode. |
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3. Once logged in to the recovery console, type DISKPART at the command prompt (for additional help on using this utility see Windows 2000/ Windows XP online help) |
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4. The drive should be listed when the utility starts. Select the drive to be partitioned and press ENTER |
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5. Follow the on screen instructions to partition drive as required |
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6. Note the letter assigned to the drive and exit the DISKPART utility |
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7. Format the drive using the FORMAT command at the command prompt. To perform a quick format type:FORMAT /Q < drive_letter>: /FS: FAT32 (For example FORMAT /Q G:/FS: FAT32) The /FS: switch specifies files system (FAT, FAT32, NTFS). For cross compatibility with Windows 98, FAT32 should be used. If the switch is omitted, the file system defaults to NTFS. |
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8. The drive is now ready for normal operation under Windows 2000/ Windows XP. Windows 2000/ Windows XP recovery console dose not seem to be fully aware of new devices being connected to the bus while it is running. For this reason, partition of multiple drives should be done by attaching all drives prior to start the recovery console. (See final note in Window 98 section). |
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How do I install the Windows 2000/ Windows XP Recovery Console? |
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In order to partition a new drive with Windows 2000/ Windows XP, the recovery console must be installed. This is explained the following text (extracts from Windows 2000/ Windows XP online help). |
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Recovery Console overview |
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The Windows 2000/ Windows XP Recovery Console is a command-line console that you can start from the Windows 2000/ Windows XP Setup program. |
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Using the Recovery Console, you can start and stop services, format drives, read and write date on a local drive (including drives formatted to use NTFS), and perform many other administrative tasks. The Recovery Console is particularly useful if you need to repair your system by copying a file from a floppy disk or CD-ROM to your hard drive, or if you need to reconfigure a service that is preventing your computer from starting properly. Because the Recovery Console is quite powerful, it should only be used by advanced users who have a though knowledge of Windows 2000/ Windows XP. |
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In addition, you must be an administrator to use the Recovery Console. |
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You can install the Recovery Console on your computer to make it available in case you are unable to restart Windows 2000/ Windows XP. |
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You can then select the Recovery Console option from the list of available operating systems. |
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After you start the Recovery Console you will have to choose which drive you want to long on to (if you have a dual-boot or multiple-boot system) and you will have to long on with your administrator password. |
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Apple G3, G4 |
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1. Ensure the following optional device extensions are installed: |
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FireWire Support (version 2.1 or higher) |
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FireWire Enabler (version 2.1 or higher) |
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FWSBP 2Disk Driver (or other suitable SBP-2 disk driver) |
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To view installed extensions select Control Panel -> Extensions Manager from the Apple menu |
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| SR6600 Series |
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Q : |
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How to reset SR6600 password? |
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A : |
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1. Power on and press "ENTER" |
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2. Input the universal password "MNO974315743924", and press "ENTER" |
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3. Then find and choose "RAID System Functions", and press "ENTER" |
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4. Choose "Change Password", and press "ENTER" |
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5. Input your new password "xxxx", and press "ENTER" |
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6. Choose "Yes", and press "ENTER" |
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7. Change password is finished! |
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