Q1After installing iR2022, we are unable to start the computer or the computer doesn’t recognize iR2022.
1. Please check whether if the readings of iR2022 LCD appears normal. 2. Please check whether if the SATA Cable properly connects to the computer and whether if the two hard disks are functioning properly. 3. If all the devices work properly but user is still unable to start the computer, it might be the system incompatibility problem. If such incompatibility takes place, please contact to our Customer Service Department to firstname.lastname@example.org.
Q2Computer works fine, but iR2022 doesn’t perform right in reading/writing messagesproperly.
Please first check whether if iR2022 is executing the auto REBUILDING work. If it works for REBUILDING, your iR2022 is a good device. And if it doesn’t, please follow the following two ways to find out the possible root cause: 1. Please examine if your SATA cable is too long and will attenuate signal, or whether if the Two SATA cables fail to meet the cable specification requirements. 2. If the two cables meet the requirements at both the specification & length, please turn off the computer, remove the two hard drives from iR2022, and directly connect the hard drives to computer, format them, and then try to read/write data into them. You may find out that the hard disk (s) are with unacceptable bad sector quanty.
Q3Under the Mirror mode (RAID 1), what will be the total storage capacity when adding a brand new HDD?
1. The total storage capacity at your iR2022 is determined by the storage capacity of the primary HDD installed during the initial usage. 2. The storage capacity will not be increased even though you replace a larger capacity new HDD.
Q4Why does the error message appear when I install the second HDD?
The storage capacity of the new replaced HDD must be larger than the first HDD. Otherwise, iR2022 is unable to perform REBUILDING work.
Q5What will happen if we turn off the computer power while iR2022 is still executing auto REBUILDING work?
Under the Mirror mode (RAID 1), if computer power is off during REBUILDING work, iR2022 will still remember the percentage of its REBUILDING work, and then resume it back to its REBUILDING work while computer power is back on.
Q6Is it possible to lose data during the REBUILDING work?
The REBUILDING work will automatically duplication data from one sector to another sector. Technically speaking, the data should not be lost during its REBUILDING work. However, if the original HDD is detected with too many bad sectors during the REBUILDING work, iR2022 will make hypothetical duplication instead of treating the bad sectors as HDD failure. Therefore, the data stored in the bad sectors could potentially be lost during REBUILDING work.