Product Model Search Q & A

Product Model Search Q & A :

• Internal Storage for SATA Drive

• iR2024T

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• iR2975

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• iR2321

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• iR2320

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• iR2970

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• iR8777

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• iR2774C

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• iR8624

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• iR8824

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• iR8823

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• iR8822

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• iR2822

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• iR2824

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• iR2823

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• iR2025

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• iR8024

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• iR8023

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• iR8022

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• iR2777

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• iR2024S

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• iR2024

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• iR2775-S3

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• iR2023

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• iR2772-S3 (EOL)

  Q1Under the mirror mode (RAID 1), what will be the system’s total storage capacity when adding a brand new hard drive? 1. The total storage capacity for iR2772-S3 is determined by the storage capacity of the primary hard drive installed during the initial usage. 2. The storage capacity will not increase after initial installation even when place a brand new hard drive with larger storage capacity. Q2Why does the error message appear when I installed the second hard drive? The storage capacity of the second hard drive must be larger than the first hard drive. Otherwise, iR2772-S3 can not rebuild the new hard drive. Q3What will happen if we turn off the computer’s power while iR2772-S3 is still executing data auto rebuilding? The mirror mode (RAID 1), if the power is out of the auto rebuilding process, the controller will remember when completion percentage of the auto rebuilding process and resume the rebuilding process when the power is back on. Q4Is it possible to lose any part of the data during the data auto rebuilding? The data auto rebuilding function will copy data from one sector to another sector. Technically speaking, the data will not be lost during the auto rebuilding process. However, if the original hard drive is detected with bad sectors during the rebuilding process, iR2772-S3 will make hypothetical duplication instead of treat the bad sectors as hard drive failure. Therefore, the data stored in the bad sectors could potentially be lost during rebuilding.

• iR2771-S3

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization. Q2Is it possible to lose any part of the data during the data auto rebuilding? The data auto rebuilding function will copy data from one sector to another sector. Technically speaking, the data will not be lost during the auto rebuilding process. However, if the original hard drive is detected with bad sectors during the rebuilding process, iR2771-S3 will make hypothetical duplication instead of treat the bad sectors as hard drive failure. Therefore, the data stored in the bad sectors could potentially be lost during rebuilding. Q3What will happen if we turn off the computer’s power while iR2771-S3 is still executing data auto rebuilding? The mirror mode (RAID 1), if the power is out of the auto rebuilding process, the controller will remember when completion percentage of the auto rebuilding process and resume the rebuilding process when the power is back on. Q4Why does the error message appear when I installed the second hard drive? The storage capacity of the second hard drive must be larger than the first hard drive. Otherwise, iR2771-S3 can not rebuild the new hard drive. Q5Under the mirror mode (RAID 1), what will be the system’s total storage capacity when adding a brand new hard drive? 1. The total storage capacity for iR2771-S3 is determined by the storage capacity of the primary hard drive installed during the initial usage. 2. The storage capacity will not increase after initial installation even when place a brand new hard drive with larger storage capacity.

• iR2770

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• iR2022

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization. Q2What is the definition of Storage RAID modes? Storage Mode Definitions: - RAID 0 mode: Speed mode, the data is divided, and stored of dispersing on each hard disk at the same time, large volume storage with high speed throughput but without data protection feature. - RAID 1 mode: Mirror mode, the data will be stored in each HDD at the same time, so the capacity will only be half of its total capacity but it’s with an excellent data protection feature. Q3How to switch the RAID Mode? The default setting is RAID 1 mode, , please refer to the following steps to change to RAID 0 mode. I. Step 1. Please turn on the iR2022, II. Step 2. When you turn on the iR2022, please press the "UP" button at the same time. III. Step 3. Then you will see " Change to RAID 0 ENT=Yes ESC=NO" on the LCM, please press the "ENT" button. IV. Step 4. When you see LCM show "iR2022 RAID-0", you are change the RAID modes successfully. - Note: If you want to change back to RAID 1 mode, please perform the above steps again. And when you change the RAID mode, the data will be erased, please save your data before changing RAID mode. Q4Is it possible to lose data during the REBUILDING work? The REBUILDING work will automatically duplication data from one sector to another sector. Technically speaking, the data should not be lost during its REBUILDING work. However, if the original HDD is detected with too many bad sectors during the REBUILDING work, iR2022 will make hypothetical duplication instead of treating the bad sectors as HDD failure. Therefore, the data stored in the bad sectors could potentially be lost during REBUILDING work. Q5What will happen if we turn off the computer power while iR2022 is still executing auto REBUILDING work? Under the Mirror mode (RAID 1), if computer power is off during REBUILDING work, iR2022 will still remember the percentage of its REBUILDING work, and then resume it back to its REBUILDING work while computer power is back on. Q6Why does the error message appear when I install the second HDD? The storage capacity of the new replaced HDD must be larger than the first HDD. Otherwise, iR2022 is unable to perform REBUILDING work. Q7Under the Mirror mode (RAID 1), what will be the total storage capacity when adding a brand new HDD? 1. The total storage capacity at your iR2022 is determined by the storage capacity of the primary HDD installed during the initial usage. 2. The storage capacity will not be increased even though you replace a larger capacity new HDD. Q8Computer works fine, but iR2022 doesn’t perform right in reading/writing messagesproperly. Please first check whether if iR2022 is executing the auto REBUILDING work. If it works for REBUILDING, your iR2022 is a good device. And if it doesn’t, please follow the following two ways to find out the possible root cause: 1. Please examine if your SATA cable is too long and will attenuate signal, or whether if the Two SATA cables fail to meet the cable specification requirements. 2. If the two cables meet the requirements at both the specification & length, please turn off the computer, remove the two hard drives from iR2022, and directly connect the hard drives to computer, format them, and then try to read/write data into them. You may find out that the hard disk (s) are with unacceptable bad sector quanty. Q9After installing iR2022, we are unable to start the computer or the computer doesn’t recognize iR2022. 1. Please check whether if the readings of iR2022 LCD appears normal. 2. Please check whether if the SATA Cable properly connects to the computer and whether if the two hard disks are functioning properly. 3. If all the devices work properly but user is still unable to start the computer, it might be the system incompatibility problem. If such incompatibility takes place, please contact to our Customer Service Department to supporting@raidon.com.tw.

• iR2622

  Q1What is the definition of Storage RAID modes? Storage Mode Definitions: - RAID 0 mode: Speed mode, the data is divided, and stored of dispersing on each hard disk at the same time, large volume storage with high speed throughput but without data protection feature. - RAID 1 mode: Mirror mode, the data will be stored in each HDD at the same time, so the capacity will only be half of its total capacity but it’s with an excellent data protection feature. Q2How to switch the RAID Mode? The default setting is RAID 1 mode, please refer to the following steps to switch the RAID mode. I. Step 1. Please turn off the iR2622, II. Step 2. Please select the RAID mode with the jumper located at the back panel. (there are three pins at the back panel for RAID mode selection) - RAID 0 mode by setting the jumper on the bottom of the two pins; - RAID 1 mode by setting the jumper on the top of the two pins. III. Step 3. Please turn on the iR2622, the LCM will show the RAID mode you have set. - Note: When you change the RAID mode, the data will be erased, please save your data before changing RAID mode. Q3Is it possible to lose any part of the data during the data auto rebuilding? The data auto rebuilding function will copy data from one sector to another sector. Technically speaking, the data will not be lost during the auto rebuilding process. However, if the original hard drive is detected with bad sectors during the rebuilding process, iR2622 will make hypothetical duplication instead of treat the bad sectors as hard drive failure. Therefore, the data stored in the bad sectors could potentially be lost during rebuilding. Q4What will happen if we turn off the computer's power while iR2622 is still executing data auto rebuilding? Under the mirror mode (RAID 1), if the power is out of the auto rebuilding process, the controller will remember when completion percentage of the auto rebuilding process and resume the rebuilding process when the power is back on. Q5Why does the error message appear when I installed the second hard drive? The storage capacity of the second hard drive must be larger than the first hard drive. Otherwise, iR2622 can not rebuild the new hard drive. Q6When the iR2622 is in use, the computer system is functioning normally but the iR2622 access speed is abnormal. Please first check whether the iR2622 is in the progress of executing data auto-rebuild. 1. Please examine if the length of the connection cables, SATA cable that connect the drives to the computer system is too long and whether the specification these cables complies with the requirements. 2. If both the lengths and specification of the cables are checked out ok, please turn off iR2622 and remove the hard drive from iR2622. Test the hard drive directly with the computer system since it might be the bad sectors in the hard drive that are causing the longer than normal system down time. Q7After installing iR2622, we are unable to start the computer or the computer can not locate iR2622 upon startup. 1. Please check whether the readings on the iR2622 LCD display screen appear normal. 2. Please check whether the SATA Cable connection cables are properly connected to the computer system and whether SATA drives are functioning normally. 3. If everything is functioning properly but the user still can not start the computer system, then the problem might be the system incompatibility. If such incompatibility takes place, please contact our technical support department.

• iR2420-2S-S2 (EOL)

  Q1When an error has happened to iR2420 hard disk, what should I do? If you are using RAID 0 mode, please ensure which hard disk has caused the error and switch off the power of iR2420, remove the damaged hard disk and replace it with a new one. After rebooting, the system will rebuild RAID 0 system, but the original data would all be lost. If you are using RAID 1 mode, please remove the damaged hard disk and replace it with a new one directly without having to switch off power. After the new hard disk has been inserted, the system will start to “rebuild” program automatically. After finish rebuilding, you can then use it normally. Please note that during the process of system data rebuilding, do not remove any hard disk to ensure data integrity. Q2Is it alright to use a single hard disk under RAID 1? Yes, but it would completely lose its originally RAID 1 data security function. We suggest that you use two hard disks under RAID 1 mode to ensure data security. Under a single hard disk, RAID 1 is unable to perform mirroring function. If one hard disk is damaged, the interior data would be destroyed completely. Whenever one hard disk is damaged, we suggest users to replace it with a new one as soon as possible. Q3Is it alright to use RAID 1 to do hard disk backup function? Yes. RAID 1 is a mirror function itself. If your hark disk requires RAID 1 to do backup function, please place your hard disk containing data in HDD1 (Source) position to set as RAID 1, and after booting, place the new hard disk in HDD2 (Target) position. The system will do data backup function automatically. After iR2420 has finished rebuilding, the data in two hard disks would be exactly the same.

• SR2611-2S-S2R (EOL)

  Q1Under the mirror mode (RAID 1)， why does the computer slows down during the data rebuilding process? Or why does the data rebuilding process slows down when the data is being processed? If the iR2620 / SR2611 system is executing data rebuilding simultaneously while the computer system is saving the data,the auto rebuilding process and the saving process will take longer than normal time. This is because the iR2620 / SR2611 must divide it's resource between the normal system operation and the data rebuilding process. However，the priority for the iR2620 / SR2611 is to maintain the proper system operations. Therefore， the data rebuilding speed will be extremely slow until the system finished with the data saving operations. Q2Is it possible to lose any part of the data during the data auto rebuilding? The data auto rebuilding function will copy data from one sector to another sector. Technically speaking，A the data will not be lost during the auto rebuilding process. However，if the original hard drive is detected with bad sectors during the rebuilding process， iR2620 / SR2611 will make hypothetical duplication instead of treat the bad sectors as hard drive failure. Therefore，the data stored in the bad sectors could potentially be lost during rebuilding. Q3What will happen if we turn off the computer's power while iR2620 / SR2611 is still executing data auto rebuilding? Under the mirror mode (RAID 1)，if the power is out of the auto rebuilding process，the controller will remember when completion percentage of the auto rebuilding process and resume the rebuilding process when the power is back on. Q4My hard drive is obviously operating properly but why is it shown as failed in the SR2611 display? SR2611 uses more strict requirements and standards to examine the bad sectors in the hard drive. The user can first overwrite the bad sector on a PC before placing the hard drive into SR2611. Q5Why does the error message appear when I installed the second hard drive? 1. The storage capacity of the second hard drive must be larger than the first hard drive. Otherwise，iR2620 / SR2611 can not rebuild the new hard drive and the LCD display screen will display Wrong Capacity. 2. The LCD display screen might display rebuilding error messages such as Pri(s)->Sec(s)or Sec(s)->Pri(s). The term (s) signifies that both hard drives are treated as original hard drive. The user must determine which hard drive will be the original hard drive prior installing the hard drives into iR2620 / SR2611. Once the original hard drive is designated and installed in iR2620 / SR2611，the user can place in the second hard drive by taking advantage of iR2620 / SR2611's Auto Rebuilding function. Q6Under the mirror mode (RAID 1)?A what will be the system??s total storage capacity when adding a brand new hard drive? 1. The total storage capacity for SR2611 is determined by the storage capacity of the primary hard drive installed during the initial usage. 2. The storage capacity will not increase after initial installation even when place a brand new hard drive with larger storage capacity. Q7When the SR2611 is in use，the computer system is functioning normally but the SR2611 access speed is abnormal. Please first check whether the SR2611 is in the progress of executing data auto-rebuild. 1. Please examine if the length of the connection cables，SATA cable that connect the drives to the computer system is too long and whether the specification these cables complies with the requirements. 2. If both the lengths and specification of the cables are checked out ok，please turn off SR2611 and remove the hard drive from SR2611. Test the hard drive directly with the computer system since it might be the bad sectors in the hard drive that are causing the longer than normal system down time. Q8After installing SR2611，we are unable to start the computer or the computer can not locateSR2611 upon startup. 1. Please check whether the readings on theSR2611 LCD display screen appear normal. 2. Please check whether the SATA Cable connection cables are properly connected to the computer system and whether SATA drives are functioning normally. 3. If everything is functioning properly but the user still can not start the computer system?A then the problem might be the system incompatibility. If such incompatibility takes place，please contact our technical support department.

• Internal Storage for NVMe SSD

• External USB-C Storage

• GR5640-B31+

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• GR5640-B31A

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• GR5640-BA31+

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• GR3660-B31A

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• GR3660-BA31

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• GR3660-B31

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• GR3680-BA31

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• GR3680-B31A

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• GR3680-B31

  Q1What causes RAIDbox to be unable to recognize my non-brand-new hard drive? The issue may arise from existing records or data on the hard drive, preventing RAIDbox from recognizing it. To address this, connect the hard drive to your computer individually, clear its sectors using the operating system, and proceed to reformat it. For step-by-step instructions, please consult the operating system's guidelines. Once completed, you can then reintegrate the formatted hard drive into the RAIDbox for utilization.

• GR8680-TB3 (EOL)

  Q1Does the MSU and driver of this product support the latest macOS 10.15.x (Catalina)? The product can be used with the latest macOS 10.15.x (Catalina), we have released the MSU Beta version for Catalina, please click here to get the driver and MSU installation.

• GR8670-TB3 (EOL)

  Q1Does the MSU and driver of this product support the latest macOS 10.15.x (Catalina)? The product can be used with the latest macOS 10.15.x (Catalina), we have released the MSU Beta version for Catalina, please click here to get the driver and MSU installation.

• GR4670-TB3 (EOL)

  Q1Does the MSU and driver of this product support the latest macOS 10.15.x (Catalina)? The product can be used with the latest macOS 10.15.x (Catalina), we have released the MSU Beta version for Catalina, please click here to get the driver and MSU installation.

• GT4670-TB3 (EOL)

  Q1Does the MSU and driver of this product support the latest macOS 10.15.x (Catalina)? The product can be used with the latest macOS 10.15.x (Catalina), we have released the MSU Beta version for Catalina, please click here to get the Beta version MSU.

• GR3660-B3 (EOL)

  Q1In RAID 1 mode, if one of the HDDs failure, how to perform Rebuilding? The steps of rebuilding in RAID 1 mode: 1. Please power on the GR3660-B3 and remove the failed HDD (the LED is red); 2. Then insert a new HDD into the GR3660-B3, it will automatically perform rebuilding. During the rebuilding, the LED of the new hard drive (Target Disk) will flash with red and blue light, and another HDD (Source Disk) LED will flash with blue light; 3. When both LED lights turn back blue, the rebuilding is complete, it will takes a few hours (The time depends on the HDD capacity). Note: The memory capacity of Target Disk must be larger than or equal to the Source Disk. In order to keep your data safe, we would recommended you save all data into a safe memory location before rebuilding!

• GR5630-WSB3+ (EOL)

  Q1GR5630-WSB3+ only in Mac Pro OS 10.11.x or 10.12.x version, via USB 3.0 have USB hot-plug issue, you can refer to the following instructions:  refer linking .... Q2Why can’t my GR5630-WSB3+ reach the transfer performance speed of 200 MB/s via e-SATA interface as stated on your website? 1.Please first check if your PCI-E SATA host adapter would only support PCI-E (1X). This type of host adapters cannot reach the transfer performance speed beyond 135MB/s. 2.The GR5630-WSB3+ will need to be set to the RAID 0 mode also. Q3Which drive format should I choose to format the hard drives in the GR5630-WSB3+? It depends on the computer system you most often use. See the below suggestions: 1.Use NTFS format for Windows 2000/XP/Vista/Windows 7 system 2.Use HFS+ (Mac OS Extended) format for a Mac OS X system 3.Choose FAT32 format if you’ll use the GR5630 in both Windows and Mac environments (the maximum size of one single file may not exceed 4 GB).

• ST7610-4S-S2P (EOL)

  Q1Can an operating system be installed to this system? No. An operating system must be initiated first in order to detect any storage device with the portmultiplier function. Q2What should I do when the Fail LED indicator lights on? If the Fail LED indicator lights on, it could mean either the a fan has stopped operating or the overall system temperature has overheated. When this occurs, please check the fan to see if it has failed, if not, make sure that the system is operating within 35℃. Q3Does ST7610 series work as RAID? ST7610 series is a series of external storage devices without RAID functionalities. However, you may purchase suitable SATA port multiplier adapter card that supports RAID functionalities. Q4Why can’t I use the storage device in the operating system, even the system has detected the hard disk drive? 1. Please refer to the Hardware Installation Procedure & Hard Disk Drive Format Procedure in the Installation Guide and make sure the storage devices have been installed successfully. 2. New hard disk drives can only be displayed in the system after disk partition and format. Q5What can I do if I turn on my PC, but the system cannot detect the hard disk drive? 1. Please confirm your SATA Host (PCI card or motherboard) supports Port-multiplier function. 2. Typically ST7610 fails to detect the hard disk drive because of improper connection. To solve this problem, you can try the following procedure: (1) Power off ST7610. (2) Turn off the PC. (3) Make sure the cables are connected properly. (4) Restart ST7610. 3. If the hard disk drive cannot still be detected, please contact us via phone or contact our technical support directly through the RMA system. Q6Is ST7610 compatible with any hard disk drive? The product has no problem with any hard disk regarding compatibility. RAIDON provides the SATA II interface, which is a cost-efficient system with high performance. Please feel free to contact us for any hard disk compatibility problem. Q7Does ST7610 series require additional driver upon different operating systems? No. Users do not need any additional driver in different operating systems. RAIDON built-in systems support a variety of operating systems, e.g. Window XP, Linux and Macintosh, etc.

• GR8680-TB2 (EOL)

  Q1Does the MSU and driver of this product support the latest macOS 10.15.x (Catalina)? The product can be used with the latest macOS 10.15.x (Catalina), we have released the MSU Beta version for Catalina, please click here to get the driver and MSU installation.

• GT4670-TB (EOL)

  Q1Does the MSU and driver of this product support the latest macOS 10.15.x (Catalina)? The product can be used with the latest macOS 10.15.x (Catalina), we have released the MSU Beta version for Catalina, please click here to get the Beta version MSU.

• HBA Card

• Converter

• Accessory